General FAQ
  1. What is PBeBank.com?
  2. What are the operational hours of PBeBank.com Online Banking?
  3. How can I register for PBeBank.com Online Banking Services?
  4. Who can access PBeBank.com?
  5. What are the benefits of PBeBank.com Online Banking Services?
  6. What are the services available in PBeBank.com?
  7. Can I access PBeBank.com Online Banking Services from overseas?
  8. How do I apply for PBeBank.com Online Banking Services if I am outside Malaysia and have an account with the Public Bank Group?
  9. How do I terminate my PBeBank.com Online Banking Service?
  10. Is PBeBank.com Online Banking secure? How safe are transactions that I perform on PBeBank.com Online Banking Services?
  11. Is PBeBank.com Online Banking Login Page a secure site?
  12. What do I need to protect my computer when I use the Internet for Internet Banking?
  13. Can I access PBeBank.com Internet Banking using a public PC?
  14. What should I do when my computer takes a long time to get connected to PBeBank.com Internet Banking?
  15. Why do I experience a slow response while accessing PBeBank.com Internet Banking?
  16. How do I prevent others from viewing information regarding my transactions?
  17. How do I clear my browser's cache memory?
  18. What happens when my computer crashes or I get disconnected from the Internet by accident ? How will I know if the transaction I performed has been effected?
  19. What will happen if I forget to log out or leave my computer idle for a period of time?
  20. Do I need to update my latest contact number often?
  1. What is PBeBank.com?
    PBeBank.com is a web site that provides online financial services comprising of online banking, online bill payments, as well as informational services to Public Bank customers.
  2. What are the operational hours of PBeBank.com Online Banking?
    PBeBank.com's online financial services are available 24 hours daily, including holidays.
  3. How can I register for PBeBank.com Online Banking Services?
    Product Type
    Customer must possess at least one of the following:
    (a) Conventional or Islamic
    - Savings Account
      - Current Account - Loans / Hire Purchase Account
    (b)Credit Card


    Account Type
    The services are open to the following account types:
    - Personal
    - Joint Account (with mode of operation of either one to sign or anyone)
    - Sole Proprietor Account
    - Partnership Account
    - Private Limited Companies
    - Limited / Public Companies
    - Government and Statutory Bodies
    - Associations, Clubs and Societies

    To be eligible for this service, you should be at least 18 years old.
  4. Who can access PBeBank.com?
    PBeBank.com informational services are accessible to all Internet users. Transactional services are only available to Public Bank customers who register for PBeBank.com online banking services.
  5. What are the benefits of PBeBank.com Online Banking Services?
    Subscription to online financial services is currently free. There is no access or annual fee levied on customers. It is also fast and convenient.
  6. What are the services available in PBeBank.com?
    The services provided are as follows:
    Account Information
    (a) Account Summary/ Account Details for:
    Deposit Account (Current/Savings/Fixed Deposit)
    Loan Account (Housing and Car Loan)
    Public Bank Credit Card / Debit Card
    (b) Transaction History for:
    Deposit Account (Current/Savings/Fixed Deposit)
    Loan Account (Housing and Car Loan)
    Public Bank Credit Card / Debit Card
    (c) Account Statement Request
    Current Account (Hard copy statement request from Account Holding branch)
    E-Statement for Current Account, Credit/Debit Card Account, Loan/Financing Account (exclude AITAB & HP Accounts) and PB Day2Day Card (exclude Basic Savings Account)


    Funds Transfer
    (Public Bank Current/Savings Account, Housing and Car Loan and Credit Card)

    (a) Funds Transfer
    Funds Transfer (To Own Accounts)
    Funds Transfer (To 3rd Party Accounts)
    Account Registration and Maintenance
    (b) Payment
    Credit/Debit Card Payment (To Own Accounts)
    Credit/Debit Card Payment (To 3rd Party Accounts)
    Loan/ Financing Payment (To Own Accounts)
    Loan/ Financing Payment (To 3rd Party Accounts)


    Bill Payment
    (a) To Open Bill Payment
    (b) To Registered Bill Payment
    (c) Bill Registration and Maintenance


    Other Payment
    (a) Income Tax Payment
    (b) Lembaga Tabung Haji
    (c) Zakat Payment


    Investment (Additional Investment top up to Public Mutual)
    (a) Investment (Open)
    (b) Investment (Registered)
    (c) Registration and Maintenance

    Payment History
    Payment History caters for the following Internet banking transactions performed:
    - Funds Transfer (To 3rd Party Accounts)
    - Interbank Funds Transfer
    - Credit/Debit Card Payment (To 3rd Party Accounts)
    - Loan/Financing Payment (To 3rd Party Accounts)
    - Bill Payment (To Open/Registered Bills)
    - Other Payment (Zakat Payment)
    - Other Payment (Income Tax Payment)
    - Recharge - Investment (Open/Registered)
    - Financial Process Exchange (B2C Model)

    Other Services
    (a) Cheque Book Request (via Account Holding branch)
    (b) Stop Cheque Request
    (c) Cheque Status Inquiry (for Current Account Holders)
    (d) Add/Remove Account


    Profile Maintenance

    (a) Change of Address Request (sent to Account Holding branch)
    (b) Change Password
    (c) Change Personal Details
    (d) Change of Third Party Transfer Limit
    (e) Change Preferred Branch (for collection of new FD certificates, Bankers Cheques and Demand Drafts).
  7. Can I access PBeBank.com Online Banking Services from overseas?
    Yes. As long as you have registered yourself for PBeBank.com online banking services and have a PC and a standard Internet connection, you will be able to access PBeBank.com from overseas.
  8. How do I apply for PBeBank.com Online Banking Services if I am outside Malaysia and have an account with the Public Bank Group?
    You can only apply for PBeBank.com online banking services only when you are in Malaysia. You can visit your account holding branch to apply for your login User ID and Password. Once you have the User ID Password, you can login from anywhere.
  9. How do I terminate my PBeBank.com Online Banking Service?
    You are advised to approach any one of our branches by submitting the E-Banking Termination form to terminate your existing e-banking profile. Alternatively, you may also contact our Customer Support Helpdesk for assistance. For Corporate Users, you are advised to approach your account holding branch.
  10. Is PBeBank.com Online Banking secure? How safe are transactions that I perform on PBeBank.com Online Banking Services?
    We employ the highest standards of Internet security commercially available to ensure your financial information and transactions are kept safe. Every transaction is fully secured using the 128-bit SSL encryption.
  11. Is PBeBank.com Online Banking Login Page a secure site?
    Our login page is actually a secured page utilising 128-bit Secure Socket Layer (SSL). The use of this encryption is to ensure confidentiality and data integrity. This strong encryption prevents eavesdropping and unauthorised alterations to the information that you transmit. The SSL 128 bit encryption security starts from the screen where you enter your User ID and Password. Kindly refer to our "Security Tips" section on how to validate the Login page.
  12. What do I need to protect my computer when I use the Internet for Internet Banking?
    Generally, we recommend that you regularly update your Windows Operating System for new patches, fixes and enhancement. You may also need to ensure that your computer is protected with an Anti-Virus software with latest updates, a software or hardware Firewall and Anti-Spyware software with latest updates.
  13. Can I access PBeBank.com Internet Banking using a public PC?
    We do not encourage the access of Internet Banking using a public or shared PC as you're more exposed to malicious programs, rootkit or viruses / spywares.
  14. What should I do when my computer takes a long time to get connected to PBeBank.com Internet Banking?
    You should clear your cache memory to improve the performance of your browser.
    Click here to check how you can clear your browser's cache.
  15. Why do I experience a slow response while accessing PBeBank.com Internet Banking?
    The slow response you are experiencing could be due to the following:
    * You are not using the recommended browser, operating system and hardware.
    * Your Internet Service Provider, Local Area Network or our system are operating slowly.
    * Your computer could be infected with malicious programs, rootkit or viruses / spywares.
  16. How do I prevent others from viewing information regarding my transactions?
    To ensure the confidentiality of your online banking activities, it is advisable to clear your browser's cache memory after every transaction.
  17. How do I clear my browser's cache memory?
    PC Internet Browsers
    For Internet Explorer 9:
    (a)
    Click on the "Tools" icon  
    (b) Select "Safety"
    (c) Choose "Delete Browsing History"
    (d) Ensure the checkboxes "Temporary Internet Files" and "Cookies" are ticked
    (e) Click on "Delete"
    (f) Close and reopen your Internet Explorer


    For Internet Explorer 8:
    (a) Select "Tools" (located at the top of your browser's window)
    (b) Choose "Delete Browsing History"
    (c) Ensure the checkboxes "Temporary Internet Files" and "Cookies" are ticked
    (d) Click on "Delete"
    (e) Close and reopen your Internet Explorer


    For Internet Explorer 7:
    (a) Select "Tools" (located at the top of your browser's window)
    (b) Choose "Delete Browsing History"
    (c) Click on "Delete files…" under Temporary Internet Files Section
    (d) Click on "Delete cookies…" under Cookies Section
    (e) Close and reopen your Internet Explorer


    For Internet Explorer 6:
    (a) Select "Tools" (located at the top of your browser's window)
    (b) Choose "Internet Options"
    (c) Click on "General" tab
    (d) Click on "Delete Files"
    (e) Ensure the checkbox "Delete all offline content" is ticked
    (f) Click "OK" (located on 'Delete Files' window)
    (g) Click "OK" (located at the bottom of your 'Internet Options' window)
    (h) Close and reopen your Internet Explorer


    For Mozilla Firefox:
    (a) Select "Tools" (located at the top of your browser's window)
    (b) Choose "Options"
    (c) Select the "Advanced" panel
    (d) Click on the "Network" tab
    (e) Click "Clear Now" under the 'Cached Web Content Section'
    (f) Select "OK"
    (g) Close and reopen your Mozilla Firefox


    For Netscape Navigator 9.0:
    (a) Select "Tools" (located at the top of your browser's window)
    (b) Choose "Options"
    (c) Select "Privacy"
    (d) Click "Clear Now" under 'Clear Private Data'
    (e) Tick the "Clear Cache" checkbox
    (f) Click on "Clear Private Data Now"
    (g) Select "OK"
    (h) Close and reopen your Netscape Navigator


    For Google Chrome (version 10 and above):
    (a)
    Click on the "Menu" icon  
    (b) Choose "Settings"
    (c) Click on "Show advanced settings" (located at the bottom of Settings page)
    (d) Click on "Clear browsing data" (located under privacy section)
    (e) Tick "Empty the cache" checkbox
    (f) Select "the beginning of time" under the 'Obliterate the following items from' drop down menu
    (g) Click on "Clear browsing data"
    (h) Close and reopen your Google Chrome


    For Google Chrome (Version 1 to 9)
    (a)
    Click on the "Tools Menu" icon  
    (b) Select "Options"
    (c) Choose "Under the Bonnet" tab
    (d) Click on "Clear browsing data"
    (e) Tick "Empty the cache" checkbox
    (f) Select "the beginning of time" under the 'Clear data from this period' drop down menu
    (g) Click on "Clear browsing data"
    (h) Close and reopen your Google Chrome


    For Opera (Version 10 and above)
    (a) Click on "Tools" (located at the top of your browser)
    (b) Select "Delete private data"
    (c) Click on "Details" or "Detail Options" (located on 'Delete private data' page)
    (d) Tick "Delete entire cache" checkbox
    (e) Close and reopen your Opera


    Mac Internet Browsers

    For Safari 3 to 5 (OSX Lion, Tiger and Snow Leopard)
    (a) Click on "Safari" (located on your mac's menu bar)
    (b) Select "Empty Cache"
    (c) Click on "Empty"
    (d) Close and reopen your Safari


    For Safari 6 (OSX Mountain Lion)

    (a) Click on "Safari" (located on your mac's menu bar)
    (b) Select "Preferences"
    (c) Click on the "Advanced" tab (located on top of the window)
    (d) Tick the "Show Develop menu in menu bar"
    (e) Close the "Advanced" window
    (f) Click on "Develop" (located on your mac's menu bar)
    (g) Select "Empty"
    (h) Close and reopen your Safari


    Mobile Browsers
    For Safari on iOS
    (a) Tap on "Settings" icon from the home page
    (b) Scroll down and choose "Safari"
    (c) Select "Clear Cookies and Data"
    (d) Tap on "Clear Cookies and Data" again to confirm
    (e) Select "Clear"


    For Android's browser (Android version 4.1 and above)
    (a) Tap on "Internet" icon under applications
    (b) Tap on Android's "Menu" key
    (c) Scroll down and choose "Settings"
    (d) Select "Privacy and security"
    (e) Tap on "Clear Cache"
    (f) Select "OK"


    For Google Chrome on Android OS
    (a) Tap on "Chrome" icon under applications
    (b) Tap on Android's "Menu" key (c) Scroll down and choose "Settings"
    (d) Under the Advanced section, select "Privacy"
    (e) Tap on "CLEAR BROWSING DATA" (located at the bottom of the screen)
    (f) Make sure "Clear the cache" check box is ticked
    (g) Select "Clear"


    For Google Chrome on iOS
    (a) Tap on "Chrome" icon
    (b) Tap on "Menu" icon (icon of a wrench located at the top right corner of the browser)
    (c) Choose "Settings"
    (d) Under the Advanced section, select "Privacy"
    (e) Tap on "Clear Cache"
    (f) Select "Clear"
  18. What happens when my computer crashes or I get disconnected from the Internet by accident ? How will I know if the transaction I performed has been effected?
    If you are in the midst of submitting /transmitting your banking transaction when the PC crashed or you get disconnected from the Internet ,you can:
    (a) Use another PC or relogin to access PBeBank.com Online Banking Service to check your balance from Balance Inquiry, Transaction History and Payment History; or
    (b)

    Use ATM to check your account balance.

    (c) Contact your account holding branch to check your account balance and transactions.
    (d) Call our Customer Support Helpdesk at 603-2179 5000 on that particular transaction.
  19. What will happen if I forget to log out or leave my computer idle for a period of time?
    As a security measure, your PBeBank.com Internet Banking session will be automatically terminated if you leave your computer idle for more than 5 minutes. However, you must always ensure to properly logout after each Internet banking session.
  20. Do I need to update my latest contact number often?
    Yes, update your current contact number in 'Change Personal Details' under "Profile maintenance" hyperlink.
System Requirements
  1. Do I need to install any special software to enable me to use PBeBank.com Online Financial Services?
  2. What hardware and software do I need for PBeBank.com Online Banking?
  3. Can I use a notebook computer to access PBeBank.com Online Banking?
  1. Do I need to install any special software to enable me to use PBeBank.com Online Financial Services?
    PBeBank.com Online Banking is best viewed using widely used browsers such as Microsoft Internet Explorer (IE) 5.5 or Netscape Navigator 6.0 and above.
  2. What hardware and software do I need for PBeBank.com Online Banking?
    We recommend the following:
    (a) PC with at least a Pentium 133 MHz processor with memory of 32 MB RAM or higher
    (b) SVGA or higher resolution monitor, 256 colours
    (c) Modem of 28.8 kbps or higher
    (d) Windows 9x operating system or higher
    (e) Netscape Communicator Version 6.0 or above OR
    (f) Internet Explorer version 5.5 or above.
    (g) Other browsers such as Mozilla Firefox, Opera and Safari (for Mac User).
  3. Can I use a notebook computer to access PBeBank.com Online Banking?
    Yes, as long as the notebook meets the recommended requirements.


User ID & Password
  1. What if I forget my User ID or password?
  2. Can I change my User ID?
  3. Can I change my Password?
  4. What precautions can I take to protect my Password?
  5. When I login, the system prompt me to change the password. Is it valid?
  1. What if I forget my User ID or password?
    The Internet Banking system is designed in such a way that your password is not made known to anyone. As such, our PBeBank.com Internet Banking Customer Support Helpdesk will not be able to reset or retrieve your password. You are advised to approach account holding branch to obtain a new User ID and password. For ATM Registered E-Banking customers, you may obtain a new password at any of our ATMs nationwide with the steps below:
    - Select Password / PIN Change
    - Select PBeBank Password Change
    - Enter temporary 6-digit PIN
    - Reconfirm temporary 6-digit PIN
  2. Can I change my User ID?
    You can only change your User ID during your first time login.
  3. Can I change my Password?
    Yes, you can change your password anytime by clicking on the "Profile Maintenance" menu and select "Change Password" upon login to PBeBank.com Online Banking system.
  4. What precautions can I take to protect my Password?
    You can take the following steps to ensure your password are safe at all times:
    (a) Memorize your password. For security reasons, do not write them down
    (b) Do not tell anyone of your PIN and password.
    (c) Make sure that no one is peeping when you are keying in your password.
    (d) Ensure that your computer environment is secure.
    (e) Always do a proper logout when you finish your financial transactions.
    (f) We do not encourage you to access PBeBank.com Online Financial Services from a public terminal i.e. cyber cafe. But if you must, please remember to clear your cache after each logout session and change your password from another secure computer terminal.
    (g) Avoid storing your Password when using Internet browsers.
    The "AutoComplete" function in Microsoft Internet Explorer, stores and lists possible matches from entries that you had entered previously. You can prevent any Passwords from being stored in Internet Explorer by de-activating the "AutoComplete" function:
    - Launch Internet Explorer
    - Click on "Tools" and then "Internet Options"
    - Select "Content" folder
    - Under "Personal Information", click the "AutoComplete" button
    - Uncheck "User names and passwords on forms" and click the "Clear Passwords" button
    - Click the "OK" button to save the changes.

     
    For Netscape 7.0:
    - Go to "Netscape" or "Edit"
    - Select "Preferences"
    - Double click on "Privacy & Security"
    - Click on "Passwords"
    - Ensure that "Remember passwords" under "Password Manager" is unchecked
    - Click "OK" to save your settings
  5. When I login, the system prompt me to change the password. Is it valid?
    For security and policy reason, our system will provide you an option to change your password every 90 days.

    You will be prompted to change your password only after you have login successfully. Kindly take note of your date and time of last password change and the newly change password.

 

Account Information
  1. What can I do under "Balance Inquiry"?
  2. What can I do under "Transaction History"?
  3. Should I require any clarification about my accounts' transaction details, who can I contact?
  4. I would like to check certain details on my credit card transactions?
  5. I would like to know general details of products offered by Public Bank Berhad?
  6. How do I obtain my branch's contact details?
  7. How do I add/remove my other accounts that are linked/not linked to my online banking access?
  8. My account shows that it is dormant or inactive. What should I do?
  9. What is CSV Download?
  10. What is a Hard Copy Statement?
  11. What is E-Statement?
  12. What is Payment History?
  1. What can I do under "Balance Inquiry"?
    You can view the balances of your accounts which have been linked to your online banking service. In addition, you can also view your account details by clicking on the Account Number hyperlinks. Savings, Current and Fixed Deposit are classified under the 'Deposits' category.
  2. What can I do under "Transaction History"?
    You are able to view the current month's and previous month's transaction history of your accounts which have been linked to your online banking service.
  3. Should I require any clarification about my accounts' transaction details, who can I contact?
    You may contact your account holding branch to enquire on the transaction details. For Public Bank Credit Card customers, you may contact our PB Card Services at 603-2176 8000.
  4. I would like to check certain details on my credit card transactions?
    You may contact our PB Card Services at 03-21768000 or by email at custsvc@publicbank.com.my.
  5. I would like to know general details of products offered by Public Bank Berhad?
    You may contact our Customer Services Department at 1-800-22-5555 or by email at customerservice@publicbank.com.my or by visiting our Public Bank homepage at www.pbebank.com.
  6. How do I obtain my branch's contact details?
    You can find a complete list of our branches addresses on our website by clicking on the 'Branch/ATM' menu item in http://www.pbebank.com.
  7. How do I add/remove my other accounts that are linked/not linked to my online banking access?
    You may add Public Bank accounts which is same account holding branch in PBeBank.com. Account eligible to be linked are personal Saving / Current / Housing / Car. For joint account holders, the mode of signing must be either one to sign and both signatories must sign on the form. Simply fill up the E-Banking Modification form and provide your Identification Card and account details for verification to be processed by the branch. If you wish to delete other accounts, you may delete the accounts under "View/Delete Account" in Profile Maintenace. Or you can visit your account holding branch to fill up the PBeBank.com Maintenance Form.
  8. My account shows that it is dormant or inactive. What should I do?
    To activate your account, you will need to perform a withdrawal transaction at any one of our branches at the counter. You will be able to view your account the next working day.
  9. What is CSV Download?
    The CSV ("Comma Separated Value") file format is often used to exchange data between disparate applications. The file format, as it is used in Microsoft Excel, has become a pseudo standard throughout the industry, even among non-Microsoft platforms. Our CSV download is for any customer who wishes to download the transaction history as seen on your screen for later viewing or other purposes. You may use Microsoft Word or Excel and any word or spreadsheet program which support CSV file format to open the file.
  10. What is a Hard Copy Statement?
    This is a hard copy statement request for Current Account holders or Credit Card holders in which the branch or PB Card Services will prepare a copy of the statement to be collected. Statement requests may incur other charges/fees. Any statement requests through PBeBank.com will be construed as your acknowledgment that PBB Group reserves the right to debit your relevant Account(s) for any such charges/fees. You are advised to contact your account holding branch/PB Card Services to obtain more information with regard to the charges/fees involved (if any).
  11. What is E-Statement?
    E-Statement is a soft copy of your monthly Current Account statement viewable using Adobe PDF reader. It is also available for Credit/Debit Card Account, Loan/Financing Account (exclude AITAB & HP accounts) and PB Day2Day Card (exclude Basic Savings Account). The Adobe PDF reader can be obtained at http://www.adobe.com/products/acrobat/readstep.html. Please read the Note section of the E-Statement menu for other important information. Kindly ensure that your browser's automatic prompt for download and file download function is enabled. Leave the file name by default of the E-Statement when prompted to download. You may change the file name after you have successfully downloaded the E-Statement to your computer.
  12. What is Payment History?
    Payment History are records of transactions (latest six months) performed via PBeBank.com Internet Banking for you to view. Kindly read the notes section for the type of transactions you wish to view.

Fund Transfer / Interbank Fund Transfer / Quick Pay / Rentas / PBB Credit & Debit card Payment / PBB Loan Payment
  1. What can I do under Funds Transfer - To Own Accounts feature?
  2. What can I do under "Funds Transfer - To 3rd Party Accounts feature"?
  3. How do I perform a funds transfer to open 3rd party Public Bank account?
  4. How do I perform a funds transfer to registered 3rd party Public Bank account?
  5. How do I perform a funds transfer to open Interbank funds transfer?
  6. How do I perform a funds transfer to registered Interbank funds transfer?
  7. How do I perform to a fund transfer to open Quick Pay funds transfer?
  8. How do I perform a funds transfer to registered Quick Pay funds transfer?
  9. How do I perform to a fund transfer to open Rentas funds transfer?
  10. How do I perform to a fund transfer to Registered Rentas funds transfer?
  11. How do I perform a credit card payment to open 3rd party Public Bank accounts?
  12. How do I perform a credit card payment to registered 3rd party Public Bank accounts?
  13. How do I perform a loan/financing payment to open 3rd party Public Bank account?
  14. How do I perform a loan/financing payment to registered 3rd party Public Bank account?
  15. What is the fund transfer limit?
  16. When will the funds be made available at the Beneficiary's account?
  17. List of InterBank GIRO System (IBG) participating financial institution.
  18. List of Quick Pay participating financial institution.
  19. Is there any charges involved when making Interbank GIRO Fund Transfer?
  20. Is there any charges involved when making Quick Pay?
  21. What is the account format length for Public Bank?
  1. What can I do under Funds Transfer - To Own Accounts feature?
    You can transfer funds to your own accounts which have already been linked to your online banking service.
  2. What can I do under "Funds Transfer - To 3rd Party Accounts feature"?
    You can transfer funds to any third party Public Bank account as long as the account is valid.
  3. How do I perform a funds transfer to open 3rd party Public Bank account?
    Steps on how to make funds transfer to open 3rd party Public Bank accounts:
    (a)
    Click on Fund Transfer
    (b) Click on To Open 3rd Party Accounts
    (c) Select From Account
    (d) Enter Beneficiary Account No
    (e) Enter Amount(RM) and click on Next
    (f) Click on "Request PAC Now" button
    (g) Enter PAC
    (h) Verify details entered and click on Confirm
  4. How do I perform a funds transfer to registered 3rd party Public Bank account?
    Steps on how to make funds transfer to registered 3rd party Public Bank accounts:
    (a)
    Click on Fund Transfer
    (b) Click on To Registered 3rd Party Accounts
    (c) Select From Account
    (d) Select Beneficiary Short Name
    (e) Enter Amount (RM) and click on Next
    (f) Click on "Request PAC Now" button
    (g) Enter PAC
    (h) Verify details entered and click on Confirm
  5. How do I perform a funds transfer to open Interbank funds transfer?
    Steps on how to make funds transfer to open Interbank fund transfer:
    (a)
    Click on Fund Transfer
    (b) Select Interbank Funds Transfer
    (c) Click on To Open Accounts
    (d) Select From Account
    (e) Select Beneficiary Bank
    (f) Enter Beneficiary Account No
    (g) Enter Beneficiary Name
    (h) Enter Beneficiary ID / IC No
    (i) Enter Payment Reference 1 and 2, if any (Optional)
    (j) Enter Transaction Amount and click on Next
    (k) Click on "Request PAC Now" button
    (l) Enter PAC
    (m) Verify details entered and click on Confirm
  6. How do I perform a funds transfer to registered Interbank funds transfer?
    Steps on how to make funds transfer to registered Interbank funds transfer:
    (a)
    Click on Fund Transfer
    (b) Select Quick Pay
    (c) Click on To Registered Party Accounts
    (d) Select From Account
    (e) Select Beneficiary Short Name
    (f) Enter Transaction Amount and click on Next
    (g) Click on "Request PAC Now" button
    (h) Enter PAC
    (i) Verify details entered and click on Confirm
  7. How do I perform to a fund transfer to open Quick Pay funds transfer?
    Steps on how to make funds transfer to open Quick Pay fund transfer:
    (a)
    Click on Fund Transfer
    (b) Select Quick Pay
    (c) Click on To Open Accounts
    (d) Select From Account
    (e) Select Beneficiary Bank
    (f) Enter Beneficiary Account No
    (g) Enter Transaction Amount and click on Next
    (h) Click on "Request PAC Now" button
    (i) Enter PAC
    (j) Verify details entered and click on Confirm
  8. How do I perform a funds transfer to registered Quick Pay funds transfer?
    Steps on how to make funds transfer to registered Quick Pay funds transfer:
    (a)
    Click on Fund Transfer
    (b) Select Quick Pay
    (c) Click on To Registered Party Accounts
    (d) Select From Account
    (e) Select Beneficiary Short Name
    (f) Enter Transaction Amount and click on Next
    (g) Click on "Request PAC Now" button
    (h) Enter PAC
    (i) Verify details entered and click on Confirm
  9. How do I perform to a fund transfer to open Rentas funds transfer?
    (a)
    Click on Fund Transfer
    (b) Select Rentas
    (c) Click on To Open Accounts
    (d) Select From Account
    (e) Selcet Beneficiary Bank
    (f) Enter Beneficiary Account No
    (g) Enter Beneficiary Short Name
    (h) Enter Beneficiary Address
    (i) Enter Payment Reference Number
    (j) Enter Payment Details
    (k) Enter Transaction Amount and click on Next
    (l) Click on "Request PAC Now" button
    (m) Enter PAC
    (n) Verify details entered and click on Confirm
  10. How do I perform to a fund transfer to Registered Rentas funds transfer?
    (a)
    Click on Fund Transfer
    (b) Select Rentas
    (c) Click on To Registered Party Accounts
    (d) Select From Account
    (e) Enter Beneficiary Short Name
    (f) Enter Payment Reference Number
    (g) Enter Payment Details
    (h) Enter Transaction Amount and click on Next
    (i) Click on "Request PAC Now" button
    (j) Enter PAC
    (k) Verify details entered and click on Confirm
  11. How do I perform a credit card payment to open 3rd party Public Bank accounts?
    Steps on how to make credit card payment to open 3rd party accounts:
    (a)
    Click on Payments / Recharge
    (b) Select Credit/Debit Card Payment
    (c) Click on To Open 3rd Party Accounts
    (d) Enter PAC
    (e) Select From Account
    (f) Enter credit card number in Beneficiary Account No
    (g) Enter Amount (RM) and click on Next
    (h) Click on "Request PAC Now" button
    (i) Enter PAC
    (j) Verify details entered and click on Confirm
  12. How do I perform a credit card payment to registered 3rd party Public Bank accounts?
    Steps on how to make credit card payment to registered 3rd party accounts:
    (a)
    Click on Payments / Recharge
    (b) Select Credit/Debit Card Payment
    (c) Click on To Registered 3rd Party Accounts
    (d) Select From Account
    (e) Select Beneficiary Short Name
    (f) Enter Amount (RM) and click on Next
    (g) Click on "Request PAC Now" button
    (h) Enter PAC
    (i) Verify details entered and click on Confirm
  13. How do I perform a loan/financing payment to open 3rd party Public Bank account?
    Steps on how to make loan / financing payment to open 3rd party accounts:
    (a)
    Click on Payments / Recharge
    (b) Select Loan/Financing Payment
    (c) Click on To Open 3rd Party Accounts
    (d) Enter PAC
    (e) Select From Account
    (f) Enter loan/financing account in Beneficiary Account No
    (g) Enter Note No
    (h) Enter Amount (RM) and click on Next
    (i) Click on "Request PAC Now" button
    (j) Enter PAC
    (k) Verify details entered and click on Confirm
  14. How do I perform a loan/financing payment to registered 3rd party Public Bank account?
    Steps on how to make loan / financing payment to registered 3rd party accounts:
    (a)
    Click on Payments / Recharge
    (b) Select Loan/Financing Payment
    (c) Click on To Registered 3rd Party Accounts
    (d) Select From Account
    (e) Select Beneficiary Short Name
    (f) Enter Amount (RM) and click on Next
    (g) Click on "Request PAC Now" button
    (h) Enter PAC
    (i) Verify details entered and click on Confirm
  15. What is the fund transfer limit?
    You can transfer fund to your own account and any third party account in Public Bank or other banks subject to daily transfer limit as stated below:
    Fund Transfer Retail Services (Individual / Joint / Sole Proprietor) Corporate Services
    to Own Account RM100,000-00 Unlimited
    to Third Party Account RM10,000-00* RM100,000-00#
    * The daily third party fund transfer limit can be decreased or increased to a maximum of RM10,000-00 at Profile Maintenance/Change of Third Party Transfer Limit.
    # Requests to change the corporate daily fund transfer limit must be performed at your Account Holding Branch.

    Quick Pay Retail Services (Individual / Joint / Sole Proprietor) Corporate Services
    Transfer Limit RM2,000-00 RM5,000-00

    Rentas Rentas Services (Individual / Joint / Sole Proprietor)
    Transfer Limit RM10,000-00 (min & max)
  16. When will the funds be made available at the Beneficiary's account?
    The funds will be available in the Beneficiary's account as follows:
    Transaction performed on The funds will be available in the Beneficiary's account on
    Monday-Friday before 12:30 afternoon Same day
    after 12:30 afternoon Next business day
    Saturday, Sunday and
    Federal Territory public holiday
    Next business day
  17. List of InterBank GIRO System (IBG) participating financial institution.
    Financial Institutions Savings/ Current Loan Hire Purchase Credit Card BIC Code
    Account No. Length (no. of digits)
    Affin Bank Berhad Yes (12) Yes (12) Yes (12) Yes (16) PHBMMYKL
    Affin Islamic Bank Berhad Yes (12) Yes (12) Yes (12) Yes (16) AIBBMYKL
    Agrobank Savings Account Only (16) Yes (17) - - AGOBMYK1
    Alliance Bank Malaysia Berhad Yes (15) Yes (15) Yes (15) Yes (16) MFBBMYKL
    Alliance Islamic Bank Malaysia Berhad Yes (15) Yes (15) Yes (15) Yes (16) ALSRMYK1
    Al-Rajhi Banking & Investment Corporation (Malaysia) Berhad Yes (15) - - Yes (16) RJHIMYKL
    AmBank (M) Berhad Yes (13) Yes (14) Yes (14) Yes (16) Ambank Credit Card & MBF-LOC by Ambank only ARBKMYKL
    AmIslamic Bank (M) Berhad Yes (13) - Yes (14) Yes (16) Ambank Credit Card AISLMYKL
    Bank Islam Malaysia Berhad Yes (14) Yes (14) Yes (14) Yes (16) BIMBMYKL
    Bank Kerjasama Rakyat Malaysia Berhad Savings Account Only (12) Yes (12) - MasterCard Only (16) BKRMMYKL
    Bank Muamalat (Malaysia) Berhad Yes (14) Yes (14) Yes (14) - BMMBMYKL
    Bank of America (Malaysia) Berhad Yes (5-17) - - - BOFAMY2X
    Bank of Tokyo-Mitsubishi UFJ (Malaysia) Berhad Yes (6) Yes (6) - - BOTKMYKX
    Bank Simpanan Nasional Berhad Savings Account Only (16) Yes (15) Yes (15) Yes (16) BSNAMYK1
    BNP Paribas Malaysia Berhad Current Account Only (16) Yes (16) - - BNPAMYKL
    CIMB Bank Berhad Yes (10) Yes
    (10 & 17)
    Yes
    (10 & 17)
    Yes (16) CIBBMYKL
    CIMB Islamic Bank Berhad Yes (10) Yes
    (10 & 17)
    Yes
    (10 & 17)
    - CTBBMYKL
    Citibank Berhad Personal Savings & Personal Current Account (10);

    Corporate Current Account: 9-16 digits
    Yes (10-14) - Yes (15-16) CITIMYKL
    Deutsche Bank (M) Berhad Yes
    (10-14)
    Yes
    (10-14)
    - - DEUTMYKL
    Hong Leong Bank Berhad Yes (11) Yes (11) Yes (11) AMEX (15),
    VISA (16),
    MasterCard (16)
    HLBBMYKL
    Hong Leong Islamic Bank Berhad Yes (11) Yes (11) Yes (11) AMEX (15),
    VISA (16),
    MasterCard (16)
    HLIBMYKL
    HSBC Bank Malaysia Berhad Yes (12) Yes (12) - Yes (16) HBMBMYKL
    HSBC Amanah Malaysia Berhad Yes (12) Yes (12-14) - Yes (16) HMABMYKL
    Industrial and Commercial Bank of China (Malaysia) Berhad Yes (19) Yes (19) - Yes (16) ICBKMYKL
    JP Morgan Chase Bank Berhad Yes (10) Yes (10) - - CHASMYKX
    Kuwait Finance House (Malaysia) Berhad Yes (12) - - - KFHOMYKL
    Malayan Banking Berhad Yes (12) Yes (12) Yes (12) MAYBANK AMEX (15),
    VISA (16),
    MasterCard (16);

    excluding AMEX Charge Card
    MBBEMYKL
    Maybank Islamic Berhad Yes (12) Yes (12) Yes (12) MAYBANK AMEX (15),
    VISA (16),
    MasterCard (16);

    excluding AMEX Charge Card
    MBISMYKL
    Mizuho Corporate Bank (Malaysia) Berhad Current Account Only (10) - - - MHCBMYKA
    OCBC Bank (Malaysia) Berhad Yes (10) Yes (15) - Yes (16) OCBCMYKL
    OCBC Al-Amin Bank Berhad Yes (10) Yes (15) - Yes (16) OABBMYKL
    Public Bank Berhad Yes (10) Yes (15) Yes (15) Yes (16) PBBEMYKL
    Public Islamic Bank Berhad Yes (10) Yes (15) Yes (15) Yes (16) PIBEMYK1
    RHB Bank Berhad Yes (14) Yes (14) Yes (12) Yes (16) RHBBMYKL
    RHB Islamic Bank Berhad Yes (14) Yes (14) Yes (12) Yes (16) RHBAMYKL
    Standard Chartered Bank (Malaysia) Berhad Personal Savings & Personal Current Account: 12 digits;

    Corporate Current Account: 5 - 17 digits
    Yes (8) - Yes (16) SCBLMYKX
    Standard Chartered Saadiq Berhad Yes (12) Yes (8) - - SCSRMYK1
    Sumitomo Mitsui Banking Corporation Malaysia Berhad Current Account Only (8) - - - SMBCMYKL
    The Royal Bank of Scotland Berhad

    Personal Savings & Personal Current Account: 7 & 9 digits;

    Corporate Current Account: 7, 9 & 10 digits

    - - - ABNAMYKL
    United Overseas Bank (Malaysia) Berhad Savings Account: 11 digits;

    Current Account: 10 & 11 digits

    Yes (10 digits)

    Accounts with revolving credit (15 digits)

    - Yes (16) UOVBMYKL
  18. List of Quick Pay participating financial institution.
    Financial Institutions Savings/ Current Loan Credit Card
    Affin Bank Berhad Yes Yes Yes
    Affin Islamic Bank Berhad Yes Yes Yes
    Agrobank Yes Yes -
    Alliance Bank Malaysia Berhad Yes Yes Yes
    Alliance Islamic Bank Malaysia Berhad Yes Yes Yes
    AmBank (M) Berhad Yes Yes Yes
    AmIslamic Bank (M) Berhad Yes Yes Yes
    Bank Islam Malaysia Berhad Yes Yes Yes
    Bank Kerjasama Rakyat Malaysia Berhad Savings Account Only Yes Yes
    Bank Simpanan Nasional Berhad Savings Account Only - -
    CIMB Bank Berhad Yes - -
    CIMB Islamic Bank Berhad Yes - -
    Citibank Berhad Yes Yes Yes
    Hong Leong Bank Berhad Yes Yes Yes
    Hong Leong Islamic Bank Berhad Yes Yes Yes
    HSBC Bank Malaysia Berhad Yes Yes Yes
    Kuwait Finance House (Malaysia) Berhad Yes - -
    Malayan Banking Berhad Yes Yes Yes
    Maybank Islamic Berhad Yes Yes Yes
    Public Bank Berhad Yes Yes Yes
    Public Islamic Bank Berhad Yes Yes Yes
    RHB Bank Berhad Yes - -
    RHB Islamic Bank Berhad Yes - -
    United Overseas Bank (Malaysia) Berhad Yes Yes Yes
  19. Is there any charges involved when making Interbank GIRO Fund Transfer?
    A service charge of RM0.10 will be levied on every transaction performed, regardless of acceptance by the beneficiary banks.
  20. Is there any charges involved when making Quick Pay?
    A service charge of RM2 (for Local Banks / Foreign Islamic Banks) or RM4 (for Locally Incorporated Foreign Banks) will be levied on every transaction performed, regardless of acceptance by the beneficiary banks.
  21. What is the account format length for Public Bank?
    Type of Public Bank's account Public Bank's account format
    Savings/Current/FD Account 10 digits account number
    Loan/HP Account 10 digits loan account number followed by the 5 digits note number
    Credit Card Account 16 digits card number


PBeBank.com Authentication Code (PAC)
  1. What is PAC?
  2. When is PAC required?
  3. How do you obtain your PAC?
  4. How to register your mobile phone number?
  5. What is the validity period of PAC?
  6. How does PAC work?
  1. What is PAC?
    * PAC is a unique 6-digit authentication code which is system generated.
    * This is in addition to your existing User ID and Password used for LOGIN.
    * PAC acts as an additional security for you when you perform online transactions and updating your personal details.
  2. When is PAC required?
    PAC is required when performing the following transactions as listed below:
    * Fund Transfer to Own Account (Above RM5,000.00 up to maximum RM100,000.00 per day)
    * Fund Transfer to 3rd Party Accounts (Open)
    * Payment to 3rd Party Accounts (Open)
    * Interbank Funds Transfer
    * Bill Payment (Open)
    * Investment (Open)
    * Mobile Prepaid Recharge
    * SMS Top Up Registration
    * Account Registration and Maintenance
    * Profile Maintenance
    * Direct Debit
    * Financial Process Exchange (FPX)
    * Foreign Remittance
  3. How do you obtain your PAC?
    * If you have registered your mobile phone number
    - your PAC can be requested via PBeBank.com and the 6-digit authentication code will be transmitted to your mobile phone via SMS.

    Note: For customers who are overseas, you must have a Malaysian mobile service number and access to international call roaming service.
  4. How to register your mobile phone number?
    * All PBeBank.com customers with mobile phones are required to register their mobile phone number via Public Bank branches.
    * Once you have registered your mobile phone number, you can request for PAC online and it will be transmitted to your mobile phone via SMS.
  5. Can I use the same PAC for multiple transaction?
    * A new PAC is required to perform each transaction.
  6. How does PAC work?
    * Login to PBeBank.com using your existing USER ID and PASSWORD.
    * Request your PAC via PBeBank.com before doing your transaction which requires PAC, as per item (2).
    * Enter the correct PAC shown on your mobile phone number via SMS. Please ensure that the "Serial Number" for PAC shown on your mobile phone correspond to the "Serial Number" shown on the screen.

 

Bill Payment
  1. What is the difference between "Bill Payment ( To Open Bills )" and "Bill Payment (To Registered Bills )" feature?
  2. How Do I perform bill payments?
  3. What is "Bill Registration and Maintenance"?
  4. What is the maximum transaction amount per day?
  5. How do I register my frequent bill payments?
  6. How do I delete a registered bill payment?
  7. Is there any charges involved when making payment?
  1. What is the difference between "Bill Payment ( To Open Bills )" and "Bill Payment (To Registered Bills )" feature?
    Bill Payment (To Open Bills)
    - Customers can pay to any bill payee corporation available without having to set up the relevant bill details.
    - This is normally used for a one-time payment only.

    Bill Payment (To Registered Bills)

    - Customers have to register bill details online under "Bill Registration and Maintenance" before making actual payments.
    - This is to make regular payments more convenient for customers.

  2. How Do I perform bill payments?

    To perform Bill Payment:
    i. Click Payment / Recharge
    ii. Select To Open Bills.
    iii. Select one of the Payee Corporations from the drop-down list.
    iv. Key-in the necessary information and confirm your payment.

    Note:
    (a)
    Please omit spaces and dashes for all Bill Account Reference (which is Bill Account Number) input field.
    (b) The 'Store Registration' button available under the 'Print' button at the end of your successful page is the auto registration of your bills you wish to transfer frequently. This allows you to use the To Registered Bills feature in your next bill payment.
  3. What is "Bill Registration and Maintenance"?
    Bill Registration and Maintenance is a feature where you can register bill details which you will be paying on a regular basis by selecting the "To Registered Bills" function.
  4. What is the maximum transaction amount per day?
    The transaction amount is unlimited.
  5. How do I register my frequent bill payments?
    To perform Registration of Bill Payment:
    i. Click Payment / Recharge
    ii. Select Bill Registration and Maintenance.
    iii. Select one of the Payee Corporations from the drop-down list.
    iv. Key-in the necessary information and confirm your registration.
  6. How do I delete a registered bill payment?
    To perform deletion of a registered Bill Payment:
    i. Click Payment / Recharge
    ii. Select Bill Registration and Maintenance.
    iii. Determine the registered payee corporations to be deleted by selecting on the tick box next to it.
    iv. Click on the delete button to perform the deletion.
  7. Is there any charge involved when making a bill payment?
    Bill payment via PBeBank.com is free of charge except for the following,

    Transaction/Payee Corporation Service Charge
    •  Majlis Amanah Rakyat (MARA),
    PTPTN, UTAR & KTAR
    RM1 per transaction
    Lembaga Tabung Haji,
      Perbadanan Bekalan Air Pulau Pinang,
      Majlis Perbandaran Kota Bharu Bandar Raya Islam (MPKB)
    RM0.50 per transaction


Foreign Remittance
  1. What is the online operation hours for Foreign Currency Remittance?
  2. How much I can remit the funds?
  3. How long the process will take effect?
  4. What is the steps to perform the Online Foreign Currency Remittance?
  5. How much is the service charge?
  6. What is the exchange rate used?
  1. What is the online operation hours for Foreign Currency Remittance?
    The operation hours for Online Foreign Currency Remittance (Telegraphic Transfer) are as follows:

    9.30 a.m. to 3.00 p.m., Monday to Friday

    The service will not be available on a Federal Territory Public Holiday.
  2. How much I can remit the funds?
    The maximum amount that you can transfer will be based on your daily third party fund transfer limit maintained.
  3. How long the process will take effect?
    All Online Telegraphic Transfer instruction will be routed to the Account Holding Branch for processing. The delivery is normally about 2 working days subject to completeness in beneficiary's information and efficiency of the receiving bank.
  4. What is the steps to perform the Online Foreign Currency Remittance?
    Steps on how to perform remittance to overseas via PBeBank.com
    a. Login to PBeBank.com
    b. Click on Remittance
    c. Click on Foreign
    d. Read through Terms & Conditions and Click on Accept
    e. Select From Account
    f. Select Currency Type
    g. Enter Foreign Currency Amount
    h. Enter the necessary information
  5. How much is the service charge?
    The charges for each wire transfer are as follows:-
    a) Commission of RM2-00
    b) Cable charges of RM30-00

    The charges incurred may be subject to changes by the Bank. All charges incurred or imposed outside Malaysia are to be borne by the beneficiary.
  6. What is the exchange rate used?
    The exchange rate used is based on the daily prevailing selling rates fixed by the Bank on the day of execution of the Telegraphic Transfer instruction and it will be used for the basis of calculating the amount in Malaysian Ringgit equivalent. Kindly visit at http://www.pbebank.com/en/en_content/personal/rates/index.html for the foreign exchange rate.

 

Investment
  1. What is the investment feature for Public Mutual investment?
  2. What is Funds Alias under in the Investment menu?
  1. What is the investment feature for Public Mutual investment?
    Currently, only additional investment top up is available for existing Public Mutual account holders.
  2. What is Funds Alias under in the Investment menu?
    It is a name of your preferred choice for the type investment you wish to contribute for e.g. you may assigned it as 'My Savings Fund'.

 

Other Services
  1. What can I do under the "Other Services" feature?
  2. What can I do under the "Cheque Book Request" feature?
  3. What can I do under the "Stop Cheque Request" feature?
  4. What can I do under the "Cheque Status Inquiry" feature?
  1. What can I do under the "Other Services" feature?
    You can request for new cheque books, stop a cheque and and inquire on the cheque status.
  2. What can I do under the "Cheque Book Request" feature?
    You can request new cheque books for your Current Account. You are able to order a maximum of 10 cheque books per request.
  3. What can I do under the "Stop Cheque Request" feature?
    You can request to stop a cheque presentation at a Public Bank branch.
  4. What can I do under the "Cheque Status Inquiry" feature?
    The cheque status presented to you is only valid for the last 60 days including the date of inquiry. For example, if you presented a cheque on 10 January 2006 and did a cheque status inquiry on 10 June 2006, the cheque status presented will be "Not presented in the last 60 days".
Profile Maintenance
  1. What can I do under "Profile Maintenance"?

  1. What can I do under "Profile Maintenance"?
    (a) Change of Address Request (sent to Account Holding branch)
    (b) Change Password
    (c) Change Personal Details
    (d) Change of Third Party Transfer Limit
    (e) Change Preferred Branch (for collection of new FD certificates, Bankers Cheques and Demand Drafts).
Corporate E-Banking

  1. Can companies use PBeBank.com Online Banking?
  2. How do I apply PBeBank.com Online Banking for my company?
  3. I'm a corporate user but I am not able to view my company accounts upon login?
  4. What is the requirement for Corporate E-Banking?
  1. Can companies use PBeBank.com Online Banking?
    PBeBank.com is designed for retail customers, sole proprietors and corporate customers. Corporate customers usually consist of companies such as Sdn Bhd, Bhd and Partnerships.
  2. How do I apply PBeBank.com Online Banking for my company?
    You may apply at your company account holding branch by submitting the E-Banking Corporate Application form, Board of Resolution for the company's account and the Partnership Agreement for the Partnership account.
  3. I'm a corporate user but I am not able to view my company accounts upon login?
    Once you have login and see the Welcome Page, click on the "Corporation Code" link below the "Corporate Services" situated on the right hand side of the page.
  4. What is the requirement for Corporate E-Banking?
    For corporate customer who only wants to check balances and transactions, there are no additional equipments required. However, for corporate customers who wish to perform transactions, the i-VEST Client Kit would be required to be purchased.
Online Share Trading

  1. TRADING
    1. When can I start trading (Buy and Sell)?
    2. When can I place an order?
    3. How do I place Buy/Sell order?
    4. What is the maximum quantity and value per order that I can place?
    5. Can I place odd lot order?
    6. How long are my orders valid for?
    7. How do I reduce/cancel my orders?
    8. How do I differentiate online and offline orders?
    9. How can I monitor my order status?
    10. Can I sell the overdue purchase contracts on T+4?
  2. SETTLEMENT
    1. When do I pay for the purchase contracts and how?
    2. Can I deposit local cheque to my PB Sharelink account to settle purchase contracts?
    3. When do I receive my sale proceeds and how?
    4. Can I perform funds transfer online?
    5. How do I view my account position?
    6. Can I place order to buy shares immediately after I deposited a local cheque?
    7. Will I be entitled for any discount on brokerage if I trade via internet?
  3. OTHERS
    1. Will I get notification of Margin Call, Force-selling and Excess from Bank?
    2. Will I get monthly account statement from the Bank?
  4. TROUBLE-SHOOTING
    1. I am unable to access PBeBank Online Share Trading. What should I do?
    2. I am unable to view the price feed and/or trade online. What should I do?
    3. I am unable to download the add-ons/ software from the PBeBank Online Share Trading website. What should I do?
    4. I am unable to buy certain stocks online. What should I do?
    5. I am unable to view Online Enquiries. What should I do?
    6. My price feed page has been truncated/ missing/ not fully displayed. What should I do?
    7. Who do I contact should I have any queries?
    8. What browser should I use for accessing PBeBank Online Share Trading?
    9. Can I use other internet browsers such as Mozilla Firefox, Google Chrome. Opera, Safari and etc.?
  1. TRADING
  2. SETTLEMENT
  3. OTHERS
  4. TROUBLE-SHOOTING
e-IPO

  1. What is Public Bank's e-IPO?
  2. Who is eligible to use PBB e-IPO service?
  3. Can I apply for an IPO online if I am residing overseas?
  4. Are there other channels available for e-IPO application?
  5. When is this service available ?
  6. What are the procedures to apply IPO shares online?
  7. Must I have a CDS Account number?
  8. Can I use a CDS Account number that does not belong to me?
  9. Can a foreigner or permanent resident in Malaysia apply for e-IPO shares?
  10. After I have applied e-IPO through PBeBank.com, do I still need to attach the confirmation page to the issuing house?
  11. What is the cost of using Public Bank Bank Berhad’ e-IPO Services?
  12. How can I check on the status of my online application?
  13. How will I know if an IPO is open or already closed?
  14. Can I amend or cancel my application once submitted?
  15. How will I be reimbursed if my e-IPO application is unsuccessful?
  16. Who can I contact regarding Public Bank Berhad e-IPO Services?
  1. What is Public Bank's e-IPO?
    This is an Internet/ATM share application service provided by Public Bank Berhad to allow you to subscribe for the Initial Public Offerings (“IPO”). Subject to the terms and conditions of the e-IPO Services on the e-IPO website , you can register to use the e-IPO Services and make payment of application money for IPO applications over the Internet.
  2. Who is eligible to use PBB e-IPO service?
    1. Malaysian resident and citizen above the age of 18.
    2. You must be an PBeBank.com registered user or a PBB ATM card holder linked to personal savings/current account holder.
    3. Holding a CDS account registered in your name (nominees accounts are not allowed).
    4. Corporations or partnerships are not eligible to use the e-IPO Services.
  3. Can I apply for an IPO online if I am residing overseas?
    The Association of Banks Malaysia (ABM)'s mandatory requirements for online IPO applications stipulate that the applicant must be a Malaysian citizen residing in Malaysia.
  4. Are there other channels available for e-IPO application?
    No.
  5. When is this service available ?
    This service is available 24 hours daily, including holiday. You can submit your online application for the desired IPO once the prospectus is issued until the closing date and time as indicated in the respective prospectus.
  6. What are the procedures to apply IPO shares online?
    1. e-IPO Application
      • Select the e-IPO Application (please ensure CDS account is registered)
      • Click e-IPO Application
      • Select the Share Company name you want to apply from e-IPO Application table.
      • Read and understand the Terms and Conditions for e-IPO Application.
      • Select the Account No and CDS Account Number.
      • Fill up the Number of Shares.
      • Click Next, verify the details before confirm.
      • Click Confirm. e-IPO application submitted successfully.

    2. CDS Maintenance
      • Click Add New CDS.
      • Fill up the fields and click Next.
      • Click 'Next', a confirmation screen shows the CDS account number is added.

    * For 1st timer using E-IPO application online, CDS Account number maintenance is required:

      • Click CDS maintenance.
      • A message prompt 'Your request could not be executed. You have not registered your CDS account number in the system'.
      • Click '(Please click here to register your CDS Account Number)'
      • Click 'Request PAC Now'.
      • Take down your PAC number.
      • Click Back to Home.

    1. Inquiry & Cancellation
      • Click Inquiry/Cancel.
      • Select the IPO from the IPO table.
      • Click Inquiry, system will display the status of the IPO application
      • Click 'Cancel' to cancel the IPO application (Note:Service Fee of RM2.00 will not be refunded upon cancellation)
  7. Must I have a CDS Account number?
    Yes, you MUST have a CDS account
  8. Can I use a CDS Account number that does not belong to me?
    No, you must only use a CDS Account belonging to you.
  9. Can a foreigner or permanent resident in Malaysia apply for e-IPO shares?
    No, you must be a Malaysian citizen residing in Malaysia.
  10. After I have applied e-IPO through PBeBank.com, do I still need to attach the confirmation page to the issuing house?
    No, all transaction are online. The information will be sent to issuing house.
  11. What is the cost of using Public Bank Bank Berhad’ e-IPO Services?
    Service fee of RM2.00 will be charged for every application.
  12. How can I check on the status of my online application?
    You can check on your Online application status with the application status inquiry screen. You will know if your application is Pending before closing date, Cancelled before closing date, Submitted for balloting, Reject after balloting, Successful after balloting, Partially successful after ballot, or Reserved after 1st ballot.
  13. How will I know if an IPO is open or already closed?
    All IPOs listed on the e-IPO Application screen are open and their respective closing dates and times are stated.
  14. Can I amend or cancel my application once submitted?
    Yes, you cancel the e-IPO application once you have submitted it. However it must be done before the closing date and time of the respective IPO.
  15. How will I be reimbursed if my e-IPO application is unsuccessful?
    An auto reversal will be made to your account if your application is unsuccessful.
  16. Who can I contact regarding Public Bank Berhad e-IPO Services?
    You may contact our Call Centre at (603) 21795000 or email us at customersupport@publicbank.com.my
eCommerce Purchase One-time Password (OTP)
  1. What is eCommerce Purchase One-Time Password (OTP)?

  1. What is eCommerce Purchase One-Time Password (OTP)?
    Effective 1 April 2012, you will receive your eCommerce Purchase One-time Password (OTP) via SMS at no cost on your mobile phone number registered with us to verify your online purchase with PB Credit/Debit Card.

    This authentication provides enhanced security and you no longer have to memorize a static online password.

    If we do not have the latest mobile phone number of your principal or supplementary card, you will not receive any eCommerce Purchase One-Time Password (OTP) and you will not be able to purchase online from 3D Secure merchants.

    Thus, please update us with the latest mobile phone number of your principal and supplementary card respectively.

    Click here to learn more
    Click here to update contact details